Liquid Call Recording UK, Small Business Call Recording, Economic Call Recording Solution

Liquid Recording for
Small Business

Why do you need to record telephone calls?

Liquid Recording for small business is a simple and economic solution for businesses that need professional call-recording for up to 30 users.

The feedback from our smaller customers over the years is that most of them do not require much of the fancy functionality utilised by larger organisations. Why pay for the ability to record a 100,000 calls a day if you only have 5 members of staff?

In order to keep the cost down for our customers, the standard package includes only the essential functionality needed to protect you, your business and its employees. If your requirements do demand anything a little special, additional functionality can be added at anytime via a simple and reasonably priced licence update.

Unlike many of the budget call-recording products available, this is based on the same technology as used by larger organisations and is therefore just as reliable. This is a centralised hardware based recording product – it does not have any of the problems associated with those solutions that rely on users’ PCs to do the recording.

A call-recording solution that can’t be depended upon offers no real protection and should be avoided. This product is the most cost-effective solution available to the small business for reliably recording calls.

Key features
• Affordability We minimise the cost to the customer by including only the features that they need. No other reliable call-recording solution can compete on price. There are cheaper solutions but these rely upon the users’ telephones being connected directly to their PCs via cables and for special recording software to be installed on each PC. How reliable is the software on your PC? N.B We can offer this type of recording but only recommend it if there is no other choice (e.g. including a single home-worker as part of the corporate solution).	• Ease of Retrieval Call-recordings are accessed and managed through a browser based application. By a properly authorised person, this can be accessed from anywhere on your network or even across the Internet. Calls can be searched instantly using site, time, date, caller details and user details. Call-Recordings can be played-back either via the telephone handset or through the sound card on a PC
• Reliability This system uses the same technology as larger solutions and is therefore just as reliable. The system incorporates high quality hardware and highly tested software to ensure you can depend upon it.	• Legally Admissible The recordings made by this product are legally admissible. To ensure maximum evidential weight you will need to have a number of procedures in place which we can help advice on.
• Low-cost Secure Storage The standard solution has capacity for 35,000 hours of audio. This can easily be extended by utilising network storage or archiving recordings to DVD or tape (LTO, DLT, DAT).	• Configurable Recording Parameters The system will only record the calls you want it to. You can configure the system to record/not record a call based upon the extension it is delivered to, the phone number of the caller, the number that the caller dialled and the time of day.
• Off-The-Record Conversations (optional) Users who might need to have an off-the-record conversation or do not want their personal calls recorded can be given the option to cancel recording midway through a call by entering a special code on their handset. Entering the code deletes the recording but keeps a record of the call.	• Live Monitor (optional) A user with the necessary security permissions can monitor a telephone call from anywhere on the network. This can be used as a training tool or in response to a request from a user. By entering a special code on their handset or by clicking a button on their PC, users can request that a call is listened to. This might be in response to an abusive, threatening or difficult caller.
• Call Scoring (optional) The system can help you manage the performance of your staff by allowing you to randomly select calls, listen to them and score them against configured criteria. Reports can be produced that highlight which users are performing well and which need extra attention.	• Application Integration (optional) Liquid Recording can be integrated with most software packages. To make call-recording retrieval as easy as possible you can have links to your contacts’ call-recordings directly from CM, CRM, EDRM, ERP or similar applications.