Key features |
• Scalability
A single installation can handle any number of phone systems, users, telephone lines or handsets.
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•Affordability
Unlike many call-recording manufacturers, we pass on the savings we make through economies of scale to the customer. This makes the per employee cost of this product highly competitive. Due to the nature of modern business we realise that your requirements will constantly be changing. The modular design makes adding additional sites, relocating existing sites or changing your telephone/IT infrastructure much easier and cheaper than with traditional systems.
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• Multi-Site Application
The system can record calls at any number of sites but will allow them to be managed and call recordings to be retrieved through a single interface from anywhere on your network. |
• Highly Resiliant
Availability is maximised by using high quality hardware with built in redundancy. For complete peace-of-mind, the system has full support for clustering technology. |
• Ease of Retrieval
Call-recordings are accessed and managed through a browser based application. By a properly authorised person, this can be accessed from anywhere on your network or even across the Internet.
Calls can be searched instantly using site, time, date, caller details, user details and key words. Call-Recordings can be played back either via the telephone handset or through the sound card on a PC. |
• Legally Admissible
The recordings made by this product are legally admissible. To ensure maximum evidential weight you will need to have a number of procedures in place which we can help advice on. |
• Low-cost Secure Storage
Liquid Recording is not restricted to only archiving recordings to DVD. It also has full support for disk arrays, SANs, WORM disks, tape, jukeboxes and online storage. |
• Configurable Recording Parameters
The system will record only the calls you want it to. You can configure the system to record/not record a call based upon the extension it is delivered to, the phone number of the caller, the number that the caller dialled and the time of day. |
• Off-The-Record Conversations
Users who might need to have an off-the-record conversation or do not want their personal calls to be recorded can be given the option to cancel recording midway through a call by entering a special code on their handset. Entering the code deletes the recording but keeps a record of the call. |
• Application Integration
Liquid Recording can be integrated with most software packages. To make call-recording retrieval as easy as possible you can have links to your contacts’ call-recordings directly from CM, CRM, EDRM, ERP or similar applications. |
• Live Monitor
A user with the necessary security permissions can monitor a telephone call from anywhere on the network. This can be used as a training tool or in response to a request from a user. By entering a special code on their handset or by clicking a button on their PC, users can request that a call is listened to. This might be in response to an abusive, threatening or difficult caller. |
• Screen Capture
Liquid Recording has leading-edge screen capture capability. This allows you to not only listen to an agent’s calls but also see exactly what they were seeing on their computer screen during the call. Used correctly, this is an invaluable quality assurance tool. |
• Mobile Phone Recording
If your organisation uses mobile phones and people are using those phones to make important calls, then you probably should be recording them. We have a number of solutions to meet this requirement. |
• Fax Recording
In addition to recording your voice calls, we can also record your faxes. Faxes can be viewed and reprinted from within Liquid Recording. A very useful facility to ensure you never loose a faxed document again. |
