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Call Recording

Comms Business Magazine talks to key players in the call recording market to see where the challenges and opportunities are for resellers.

The call recording market is still booming and there are now many affordable SME solutions
for the channel. Whilst the Enterprise market still seems dominated by the big vendors - and
the perception here is that direct sales predominates their activities, products and
applications for the SME have grown in number over the last year.

VoIP Challenges

Chris Berry, Sales Director, Liquid Voice believes the market landscape has changed
dramatically over the past five years with call recording and the associated products
increasingly becoming commonplace within business and de facto within a number of key
industries.

“Now, throw Voice over IP (VoIP) in to the mix and you have a requirement for your
voice recording partner to be completely reskilled from the traditional hardwareorientated
solutions most have built their experience on.

“The proprietary nature and diversity of IP protocols can cause a host of complications for
anyone without extensive experience of it but it does offer a great ability to create smarter,
more redundant solutions with ever more advanced features, and providing better value.
“In summary, for the reseller who partners with the right, carefully chosen vendor, VoIP
call recording should be seen as nothing other than a fantastic opportunity.”

* Comms Business

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